1. Clear Cancellation Timeframes
• 24 hours after placing an order or before the product is shipped.
2. Cancellation Methods
o Online: Through a self-service option on the e-commerce website or app.
o Customer Support: Email, WhatsApp, phone support for manual cancellations.
3. Conditions for Refunds
• Before Shipment: If an order is canceled before shipment, offer a full refund.
• After Shipment: Refund will be processed in 7 working days after inspection of shipment.
4. Refund Processing Time
• Processing time for refund is 7 working days
5. Non-Cancellable Items
• Following items are not eligible for cancellation
o Items offered on clearance sale.
6. Cancellation Charges
• If order is cancelled prior fulfillment there will be no cancellation charges however shipped order can only be refunded after deducting shipment fees.
7. Automated Notifications
• Confirm the cancellation request will be made via email with order number.